Frequently Asked Questions

Welcome to the FAQ page. Here, you will find answers to the most common queries. If you still need help, please contact us. We will reply as soon as possible.

Buying a Strollon guide

How do I buy and pay for a Strollon audio guide?

  • Go to the page(s) of your chosen guide(s)
  • Click on "Buy Now" on the right hand side just below the picture.
  • Click on “Make Payment”
  • Click "Create my account" or, if you already have one then fill in your username and password
  • Tick the box if you accept the Terms and Condition that are set out on a separate page.
  • Follow the instructions provided by Securetrading plc.


Payment is by credit or debit cards. You can choose the currency for your billing by clicking on the appropriate currency symbol which will then give you the price in that currency. If you are normally billed in a foreign currency then the card provider sets the exchange rate.
We give no refunds except in exceptional circumstances.

Are my credit / debit card details secure?

Strollon uses Securetrading for all Credit and Debit card transactions. Its online payment system is the most sophisticated available. Financial details are never left unencrypted on any part of their system, and are never sent by Internet email. None of these details are given to any third party including Strollon.

Do I need a Paypal account?

No you can pay by nearly any credit card.

Downloading

How large is the downloaded file?

The size of each walk is shown on the page and they are between 20mb and 30mb. The guides and the Hotspots are about this size and the Quick City Guides are smaller.

What software do I need?

You will need a programme called Winzip to “unzip” your downloaded files. This is on most computers but can be downloaded for free from www.winzip.com.
The map is downloaded as a separate file and you do not need special software to see it.

Can I download these files onto a MAC?

Yes. They will download straight into iTunes.

What happens if the download fails?

When you order a guide from us, you will receive an on-screen receipt with a link to the downloadable file, and we send you an email also with the link. You can download the guide from this link at any time within 24 hours from the time of your purchase. Therefore if the download fails you can try again within this period. If you have a persistent fault you can mail us at support@strollon.co.uk and we will investigate it for you.

Uploading the Audio Guide to my ipod or MP3 player

This is no different from uploading music.

  • You plug your player into your PC or Mac and create a playlist with the appropriate title for the walk.
  • Drag the files from iTunes to the playlist making sure that they arrive in the correct order.

Now enjoy your stroll

Will your files be compatible with my ipod or MP3 player?

Yes. All our files are MP3 files and will be compatible with any MP3 player.

Listening to the Audio Guide

How do I listen to the walks?

Once you have loaded the walk onto your MP3 player it's very simple.

  • Track 1 tells you how the walk works
  • Track 2 tells you how to get to the start
  • Track 3 begins at the starting point and your guide tells you about the sights around you.
  • Each of the tracks begins with very simple directions to the next place. You then press pause while you walk to the place.
  • You press play when you arrive and we will tell you about what you can see around you and so on for each chapter...
  • At the end of the walk we give you directions back to where we started the walk.


If you happen to lose your way then go to the beginning of a track and you will be given the name of the stopping place with clear directions to it.

How do I listen to the guides?

Once you have loaded the guide onto your MP3 player you will see that it is divided into tracks with short titles telling you what they are about. You can choose which one you want to listen to, click on it and then listen just like any song or tune on your MP3.

Can I listen to the walk on my mobile telephone?

Yes on some models but you will have to check with your mobile phone supplier or operator.

Doing the walks

Does my Audio Guide come with a map?

Yes, on the right hand side of each page there is a picture of the map underneath the View Preview box. When you open this file you will see a map with each track marked on it. Print this off and take it with you.

Shoul I worry about my safety?

We advise the following precautions:

  • Make sure that your possessions are secure.
  • Stop the guide when crossing roads or in areas where there might be danger from passing traffic.
  • Never have the volume so loud that you cannot hear what is going on around you.

 

Troubleshooting

My Audio Guide does not download

You can try to download the Audio Guide 3 times and then please contact us if you are still having problems.

I cannot find the Audio Guide on my computer

You can either try using your PC's search facility (type in the name of the walk). Or, if you can't find it, you can download it again from the download area in My Account (so long as you do this within the time limit for the downloads).
Macs often download automatically to the desktop.

I can not transfer the Audio Guide onto my MP3 player

This depends on your computer and the make of MP3 player but our instructions in the “How to use” tab should cover most situations. 

How can I contact you?

We genuinely welcome your feedback. You can email us at any time at enquiries@strollon.com.

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